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Shipping Policy

Shipping Information

Below information should cover most questions in relation to shipping. If you aren’t able to find the information you require, please contact us using via our customer hotline.

How long does it take to get my order?

We usually ship all orders within 48 hours. Most customers in metro NSW, VIC and SA can expect to receive their food and supplies within 3–5 business days. Deliveries for other states will take longer to arrive.

How much is shipping?

Australia wide
FREE -Standard postage on all orders over $100.
For orders under $100 in value, the Standard service is $15.00 and Express service is $25.00.
Express postage, Heavy or Bulky items will incur a $5.00 surcharge.

Click and Collect In-Store & Warehouse Direct
Shop online in the comfort of your home and pick up in-store or from our warehouse during trading hours.

Warehouse in Melbourne
Address: 27/350 Settlement Rd, Thomastown VIC 3074
OPEN: Mon-Fir: 10:00am-4:00pm Sat-Sun: not open

Warehouse in Sydney
Address: Unit 7/39 Hill Road, Wentworth Point NSW 2127
OPEN: Mon-Fir: 9:00am-6:00pm Sun: 10:00am-2:00pm

Our Return Policy

At Talentail, we want your experience with us to be a pleasant one – which is why we’ve made our returns policy as simple as possible. And if for some reason things don’t go quite to plan, we have a dedicated customer service team to make everything right again!

Please note: We cannot issue credits or refunds unless you have first spoken to a Talentail representative, at info@talentail.com.au  as we need to issue you with a returns address before you send us back any items. Without this, we will be unable to process your return and refund the cost of your item(s).

Returns | Terms & Conditions

  • We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).
  • Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
  • You can return your order for a refund or exchange
  • The customer is responsible for the cost of an item’s return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
  • Contact us at info@talentail.com.au before returning goods. We can only offer refunds when we have on the agreed return process.
  • We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged or Faulty Items 
If you received a damaged shipment or product, please email photos of the damaged item to info@talentail.com.au  include your invoice number and name, and we will work with you to resolve the issue.

We are making your pet care easier!